When your agent cannot help, it transfers the customer with full context — what was tried, why it is escalating, and what to do next. Zero repetition.
Explore interactive demo →Three-tier escalation: your agent handles 90% autonomously. When it hits a knowledge gap or spending limit, it warm-transfers to your team with a full context packet. The customer never repeats themselves. After every escalation, your agent learns — so next time, it handles it alone. Escalation rate drops every week.